Quality Service Commandments

To attract and retain long term relationships with clients, Minsol follows 12 Quality Service Commandments:-

1. Promptly contact the client and ascertain their timetable for every matter.  The timetable will be honoured and will only be amended following agreement with the client.
    
2. Monitor the timetable.  If the timetable cannot be honoured, the client will be informed and be given an explanation of the reason(s) for non-compliance.
    
3. To arrive on time for appointments.  If there is an unavoidable delay, the client will be contacted.  If date(s) and turnaround time(s) are promised, the promise(s) will be met.  No promise will be made that cannot be kept.
    
4. Return all phone calls on the same day.  If an undertaking is made to get back to the client, that undertaking will be adhered to, even if there is no development or progress to report.
    
5. Read every letter/report without fail before signing and ensure that there are no spelling, grammatical or mathematical errors.
    
6. User friendly - it must be easy to seek and obtain the services required - communicate directly with a Director/Team Leader.
    
7. Efficiency - time is money.  Services must be concise, economical and appropriate.
    
8. Reliability - a high standard of reliability always.
    
9. Ensure all staff participate in continuing professional development training.
    
10. Dedication to client services that exceeds expectations.
     
11. At Minsol we know that a successful outcome for a client is often based on having the best available staff when you need it.
     
12. Delivering stakeholder solutions - on time and within budget.